FRISCO, TEXAS – April 28, 2022 – Hooked On Code was named the winner of a Silver Stevie® Award in the Achievement in Customer Satisfaction category in The 20th Annual American Business Awards® today.
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Monday, June 13. Tickets are now on sale.
More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Thought Leader of the Year, and App of the Year, among others. Hooked On Code was nominated in the Achievement In Customer Satisfaction category.
About Hooked On Code
Hooked On Code is a women-owned B2B Website Agency with a mission to cut the B.S. out of web design. They are a small, mighty team that specializes in building websites using a proven process and specific toolset which helps them combat negative experiences such as missed deadlines, poor communication, and hard-to-edit websites. A notable achievement is the launch of the maintenance branch of their agency in mid-2019, offering monthly website “Care Plans.”
Torre recalls how the COVID pandemic affected their team. “In 2020, we saw project work virtually disappear with the pandemic. Our team dedicated themselves to the happiness of our current client-base which would, if retained, support their team’s salaries through the decline. We launched a Customer Appreciation Program including Client Appreciation Week when clients were publicly recognized on social media and each client was personally called by team members. We refreshed training for the support team, compiled a new manual for working on client tickets, and started tracking client compliments and complaints so we could address any issues early-on.”
A Judge had this to say about Hooked On Code:
“Hooked on Code has had a great success story for their growth, but their customer satisfaction is paramount. Their customer satisfaction is so exemplary that they take a 30-minute survey with 100% participation to complement their experience. I would have liked to hear more of the history/story of the company.”
Another Judge stated: “Good customer satisfaction and the growth as well as the customer ratings provide testimonials to the high level of customer service. The achievements show that the company is doing well with meeting customer needs in a manner that exceeds the performance of a lot of its peers.”
The sentiment seemed to echo across the judging panel as reflected in another statement by a third judge: “Excellent job what impressed me most was that you never missed your commitment on project launch dates. This will increase confidence of your partners and customers.”
About The Award
More than 230 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“We are so pleased that we will be able to stage our first ABA awards banquet since 2019 and to celebrate, in person, the achievements of such a diverse group of organizations and individuals,” said Maggie Miller, president of the Stevie Awards.
Details about The American Business Awards and the list of 2022 Stevie winners are available at www.StevieAwards.com/ABA.
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors of The 2022 American Business Awards include HCL America, John Hancock Financial Services, Melissa Sones Consulting, and SoftPro.
See Winner Announcement Here.